How can we help?
Q: Do I need to pay sales tax for my order?
This depends on the store. While department and brand stores with physical retail locations will charge sales tax, online-only stores typically do not charge sales tax. You will see the final charge by the store before submitting an order.
Q: How long will it take for me to receive my order?
This depends on your country. If you ask the store to ship the order to you directly, the store will tell you about the estimated delivery date. If you use the service of an international shipping company, the shipping can take between 7 to 15 business days on average.
Q: How much is the shipping cost for my order?
This depends on your country. If you ask the store to ship the order to you directly, the store will tell you the shipping charge. If you ship through an international shipping company, some stores may charge between 5 and 10 US dollars for shipping your order to the intermediate shipping address. Some US stores provide free domestic shipping if your order exceeds a certain amount, in which case there may be no charge for shipping to the intermediate address. You will still need to pay the shipping company for delivering your order to your country. The charge from the shipping company varies according the weight of the order and the final shipping destination. Please check the shipping company for information about shipping costs.
Q: How can I ensure that my order will not be lost during shipping?
If the store ships the order directly to you, the store will privide shipping insurance so that if the order is lost, the store will give you full refund or ship a replace order to you free of charge. If you ship through a shipping company, the store will insure shipping to the intermediate address. From the intermediate address to your actual address, the shipping company most likely offers shipping insurance, typically at a cost of 3% of the order amount. If you purchase the shipping insurance and your order gets lost, the shipping company will give you full refund for the order.
Q: How can I return my order to the store?
You can return your order to the store using the return label in the package to receive the refund. Usually you can do so within 30 days of placing your order or receiving it, although different stores have different return policies, so please check the store for detail. To receive refund for your order, the item in your order must be in the original condition. You also need to include the purchase receipt in your return package to the store. We can also assist you for your return if you prefer. You can contact us at support@voguestory.com with your request.
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